Privacy Policy

Bella Ciao Travels — a business operated by Annalisa De Carlo (ABN 76 883 552 659), based in Perth, Western Australia (“we”, “us”, or “our”) — is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when using our website at bellaciaotravels.com and related services.

Information We Collect

We collect information you provide directly to us when submitting an enquiry, signing up for our newsletter, or contacting us directly. This may include your name, email address, phone number, travel preferences, and any other details you choose to share in connection with planning your trip.

We also collect standard usage data when you visit our website, including IP address, browser type, pages visited, and time spent on the site. This is collected via Google Analytics with your consent.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and plan your travel itinerary
• Send you our newsletter (only if you have subscribed)
• Improve our website and services
• Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information to third parties. We share your information with our licensed Italian travel partner and the relevant Italy-based service providers (guides, accommodation, experience operators) solely for the purpose of arranging and operating your journey, and only with your knowledge. All third-party partners are required to handle your data in accordance with applicable privacy law.

Cookies

Our website uses cookies to improve your experience and to support website analytics (Google Analytics). You can accept or decline cookies via the banner that appears on your first visit. Declining cookies will disable analytics tracking only; core website functionality is unaffected.

Data Retention

We retain enquiry data for up to five years for the purpose of travel planning and customer service. You may request deletion of your personal data at any time by contacting us at the address below.

Your Rights (Australian Privacy Act)

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to access, correct, and request deletion of your personal information. To exercise these rights, please contact us directly.

Contact

For any privacy-related enquiries, please contact us at: annalisa.decarlo@bellaciaotravels.com